Privacy Policy

Affordable Tree and Stump Experts
Winnipeg, Manitoba, Canada
Last updated: February 4, 2026


At Affordable Tree and Stump Experts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of providing our tree removal, pruning, stump grinding, emergency services, and related tree care services.

This policy applies to personal information we collect through our website, phone calls, emails, in-person interactions, service quotes, contracts, invoices, and other communications with customers, prospects, and suppliers.


1. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact and identification information: Name, mailing address/property address, phone number, email address.
  • Service-related information: Details about your property, trees, or services requested (e.g., tree location, size, issues like disease or hazards), photos or videos of the site (if provided or taken during assessment).
  • Billing and payment information: Payment details (e.g., credit card information for deposits or payments, billing address).
  • Communication information: Records of correspondence, quotes, estimates, service agreements, feedback, or complaints.
  • Other information: Any additional details you voluntarily provide when requesting a quote, booking a service, or contacting us.

We generally collect only the information necessary to provide our services, respond to inquiries, or fulfill legal obligations.

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Request a free quote or consultation (in-person, phone, email, website form).
  • Book or schedule tree services.
  • Provide information during site visits or assessments.
  • Pay for services or submit feedback.
  • Subscribe to newsletters or updates (if offered).
  • Interact with our website (e.g., contact forms).

We may also collect limited information automatically (e.g., IP address, browser type) via cookies or analytics tools on our website for site improvement purposes.


3. How We Use Personal Information

We use your personal information for the following purposes:

  • To provide and manage tree care services, including quotes, scheduling, on-site work, and follow-up.
  • To communicate with you about your requests, appointments, service updates, or changes.
  • To process payments and issue invoices/receipts.
  • To improve our services, respond to inquiries, or handle complaints.
  • To comply with legal obligations (e.g., tax records, safety regulations, insurance claims).
  • For internal business purposes, such as record-keeping and quality assurance.

We do not use your information for marketing.


4. Consent

We obtain your consent for the collection, use, and disclosure of your personal information, except where permitted or required by law (e.g., for emergency services or legal requirements).

Consent may be express (e.g., signing a service agreement) or implied (e.g., providing your contact details to receive a quote and proceeding with services).

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide services.


5. Disclosure of Personal Information

We may disclose your personal information to:

  • Insurance companies for claims or coverage related to our work.
  • Legal authorities when required by law (e.g., court order, regulatory investigation).
  • Successors in the event of a business sale or merger.

We do not sell your personal information to third parties for marketing purposes.


6. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax or contractual purposes, typically 7 years for financial records).

Once no longer needed, we securely destroy or anonymize the information.


7. Safeguards

We use reasonable physical, organizational, and technological safeguards to protect your personal information from unauthorized access, use, disclosure, or loss. This includes secure storage of paper records, password-protected digital files, and encrypted communications where appropriate.

No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.


8. Access and Correction

You have the right to access your personal information we hold and request corrections if it is inaccurate or incomplete.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance.


Contact Us
Affordable Tree and Stump Experts